Refund policy
Return & Refund Policy
Made-to-Order Production
All MidnightVault items are produced on demand. Production begins immediately after an order is placed.
Because of this, orders cannot be canceled, changed, or refunded once submitted.
Final Sale & Shipping
Once an order has shipped, it is considered final sale.
We do not accept returns or issue refunds for shipped items unless there is a confirmed issue with the product.
Damaged, Defective, or Incorrect Items
We take quality seriously.
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or incorrect, contact us within a reasonable time at:
Include:
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Your order number
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Clear photos of the issue
Once verified, we will arrange a replacement or resolution at no additional cost.
Items Not Eligible for Return
Returns are not accepted for:
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Made-to-order or customized products
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Items marked as Final Sale
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Orders returned due to change of mind
Exchanges
Because each product is made to order, exchanges are not available.
If your order arrives with an issue, please contact us so we can provide a replacement where applicable.
European Union (14-Day Cooling-Off Period)
Customers located in the European Union are entitled to a 14-day cooling-off period starting from the date the item is received.
This applies only if:
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The item is unused
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The item is in its original packaging
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The product is not customized or made to order
To initiate a cancellation under this policy, contact us within the 14-day window.
Our Commitment
Every MidnightVault piece is crafted with care and attention to detail. While we do not accept returns for change of mind, we stand behind our products and will always address legitimate issues to ensure your experience is handled fairly.
If you have any questions, reach out to us at midnightvaultco@outlook.com.